pg389 FAQ — Everything You Need to Know

pg389 requires a valid government-issued identity document: an Indonesian KTP (Kartu Tanda Penduduk), SIM (driving licence), or a current passport. Upload a clear photo or scan through your Account Settings. Our automated system processes most submissions within one business hour during WIB peak hours. Occasionally, a human reviewer may request an additional selfie holding your document.

On the pg389 Login page, click the "Forgot Password" link beneath the login form. Enter the email address registered to your account and we will send a secure reset link within a few minutes. If you do not receive the email, check your spam folder or contact our 24/7 support team at [email protected] for manual assistance.

No. pg389 strictly permits one account per person, per household, and per device. Opening duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate, contact support immediately so we can merge or close the duplicate cleanly.

To permanently close your account, email [email protected] from your registered email address with the subject line "Account Closure Request." Include your username and a brief reason. Our team will process the closure within 48 hours after verifying your identity. Any remaining real-money balance will be returned to your last active withdrawal method before the account is closed.

Deposits via BCA bank transfer are processed automatically and typically credited to your pg389 account within 1 to 5 minutes during normal banking hours (WIB). During high-traffic periods — such as major EPL or BRI Liga 1 match nights — processing may occasionally extend to 15 minutes. If your deposit has not appeared after 30 minutes, contact our live chat support with your transfer receipt.

pg389 supports deposits via the major Indonesian banks — BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata — as well as the leading Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in IDR (Indonesian Rupiah). The available methods for your account are displayed in the Cashier section after login.

The minimum deposit at pg389 is Rp 25.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers (BCA, BRI, BNI, Mandiri, and others). There is no maximum deposit limit via bank transfer, though deposits above Rp 50.000.000 may trigger an additional KYC review in line with our anti-money laundering policy.

The minimum withdrawal to a Mandiri account (and all other supported Indonesian banks) is Rp 100.000. Withdrawals are processed Monday through Sunday, 07:00–23:00 WIB. Most bank transfer withdrawals reach your Mandiri account within 15 to 60 minutes. Withdrawals submitted outside processing hours are queued and processed first thing the following morning.

pg389 does not charge any internal processing fees on standard deposits or withdrawals. Your bank or e-wallet provider may apply their own interbank transfer fees — these are outside pg389's control. We recommend checking with your bank before initiating a transfer. All amounts displayed in your pg389 Cashier are net of any pg389-side charges.

Yes. You can fund your pg389 account using OVO and then play togel (Indonesia's traditional numbers lottery) through the casino lobby. Simply deposit via OVO in the Cashier section, and once the balance is credited, navigate to the Lottery or Togel category in the pg389 Casino to find available draw-based number games. Minimum OVO deposit for togel play is Rp 25.000.

pg389 Sportsbook covers an extensive range of football markets, including BRI Liga 1 (all matches featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and the AFF Cup featuring Timnas Indonesia. Available bet types include full-time result, mix parlay (accumulator), Asian handicap (voor bola), over/under, both teams to score, and first goalscorer.

Mix parlay (an accumulator bet) lets you combine multiple selections from different matches into a single wager. All selections must win for the bet to pay out. The appeal is the multiplied odds — combining four or five correct picks can yield significant returns from a small stake. On pg389, mix parlay bets require a minimum of three selections and a minimum stake of Rp 5.000. Detailed parlay rules are available in the Sportsbook Help section.

pg389 offers live sabung ayam (traditional Southeast Asian cockfighting) betting via select live streaming partners. Matches are broadcast in real time and bettors can place wagers on Meron (the favoured side) or Wala (the underdog), along with draw outcomes. Sabung ayam matches run around the clock. Access the live sabung ayam lobby through the pg389 Casino section after logging in.

RTP (Return to Player) is the theoretical percentage of total wagers a slot returns to players over millions of spins. Slot gacor (high-payout, frequently hitting slots) typically carry RTPs of 96% or higher. On pg389, popular high-RTP titles include games from Pragmatic Play, Pocket Games Soft (PG Soft), and NetEnt. RTP values are displayed in each game's information panel. We recommend checking them before you play.

Absolutely. pg389 is fully optimised for mobile browsers on Android and iOS. No app download is required — simply open your preferred browser (Chrome, Safari, or Firefox) on your smartphone or tablet and navigate to pg389.org. The mobile site adapts automatically to your screen size and supports all features including deposits, withdrawals, live betting, live casino, and account management.

New pg389 members are eligible for a welcome deposit bonus on their first real-money deposit. The bonus is credited automatically to your account once your qualifying deposit clears — no promo code is required. The bonus amount and percentage are displayed on the Promotions page at the time of your registration. Log in to your account and visit the Cashier to make your first deposit and trigger the welcome offer.

Wagering requirements specify how many times you must bet the bonus amount before winnings derived from it can be withdrawn. For example, a Rp 100.000 bonus with a 20x wagering requirement means you must place Rp 2.000.000 in cumulative bets before the bonus converts to withdrawable cash. Full wagering terms for each promotion — including which games contribute at what percentage — are detailed on the individual promotion's Terms page.

Yes. pg389 runs ongoing promotions for existing members, including weekly cashback on sports net losses, daily slot reload bonuses, and special event promotions tied to Indonesian cultural occasions such as Idul Fitri, Ramadhan, and Independence Day (17 August). VIP members receive personalised cashback rates and dedicated account managers. Check the Promotions page after login for your current personalised offers.

Yes. If you have accepted a bonus but no longer wish to fulfil the wagering requirements, you can forfeit it through Account Settings → Bonuses → Forfeit Bonus, or by contacting our support team. Please note that forfeiting a bonus will also remove any winnings generated from bonus funds that have not yet met the wagering threshold. Your real-money balance remains unaffected.

Yes. pg389 periodically issues free spins on featured slot gacor titles, typically tied to new game launches by Pragmatic Play, PG Soft, or NetEnt. Free spins may be awarded as part of a deposit promotion, a loyalty reward, or a standalone promotional campaign. Winnings from free spins are subject to a wagering requirement, which is stated clearly on each promotion's detail page. Free spins expire if not used within the stated validity window.

pg389 operates as a licensed and internationally regulated online gaming platform. We apply SSL encryption across the entire site, use independently certified RNGs for all relevant games, and enforce strict KYC and anti-money laundering procedures. While we do not claim licensing from any specific Indonesian government body (online gambling regulation in Indonesia is complex), our operational standards meet international best-practice benchmarks for player protection and fair play.

pg389 uses industry-standard 256-bit SSL encryption on all connections, ensuring your personal details and financial transactions are protected in transit. Account data is stored on secured servers with restricted access and routine security audits. We do not sell or share your personal information with third parties beyond what is required for payment processing and legal compliance. Full details are in our Privacy Policy at pg389.org/privacy-policy.

pg389 offers a full suite of responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, time-out periods (24 hours to 30 days), and self-exclusion (6 months to indefinite). All tools are available free of charge via Account Settings → Responsible Gaming or by contacting our 24/7 support team. Full details are on our Responsible Gaming page at pg389.org/responsible-gaming.

The minimum age to register and play at pg389 is 21 years. This is strictly enforced through documentary KYC verification — all members must submit a valid government-issued ID confirming their age before deposits and real-money play are enabled. Any account found to be held by a person under 21 will be immediately suspended and any net deposits returned. pg389 takes its age verification obligations seriously.

Self-exclusion can be activated instantly via Account Settings → Responsible Gaming → Self-Exclusion. Choose a period ranging from 6 months up to a permanent indefinite exclusion. Once activated, your account will be blocked from logging in, receiving promotional communications, and making any deposits. Self-exclusion cannot be reversed before the chosen period expires. If you need immediate help, email [email protected] and our team will act within minutes.

If you feel that gambling is starting to interfere with your finances, relationships, or daily life, take action immediately. Use pg389's self-exclusion or time-out tools to pause your account at once. You can also reach our 24/7 support team at [email protected] who can apply restrictions on your behalf. For independent confidential support, we strongly encourage you to speak with a professional counselling service in your area. You are never alone, and help is always available.